Home Builder Software

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Home Builder Warranty and Customer Service Management Products

Warranty and Customer Service

A total warranty service follow-up program. Pre-establish warranty checklists. Record service requests and issue work orders. Review and analyze warranty data by job, category or subcontractor.

  • Customer Profile

  • Owner Login Area

  • Email Notification

  • Work Orders

  • Email Request to Vendor

  • Task List

  • Document & Photo Manager

  • Vendor Reports

Warranty Management

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BuildScope tracks customer service request and seamlessly routes the warranty items to the right people, so warranty managers get instant access to the latest service request, and request items are never dropped or lost.  Builders can keep an eye on all service request activities and follow-up to assure they are proactively being completed.

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Prospect List - click to enlarge
When the Service Managers log in to BuildScope, they will see their customer service request - new and existing.

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Prospect Visits - click to enlarge

BuildScope generates a warranty or customer service request form which can be accessed by the employees, customers and vendors using the warranty management dashboard.  

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Request Service Order - click to enlarge
Service Managers can select a menu and get a view of all service request, take action and update completed request.

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Dashboard Warranty List - click to enlarge

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